Customer Guidelines
Welcome! We look forward to working with you. Before we can begin, please read our customer guidelines below.
We want you to have the best experience with us. To be the best we can at providing exceptional service, we operate in a fashion that allows us to manage both our clients’ and employees’ needs, expectations, and schedules and accounts for the safety and well-being of all parties. Please take a moment to review our customer guidelines.
Arrival Window
We typically schedule cleanings between 8 a.m. and 5 p.m. Monday through Friday. We will provide you with an estimated arrival time, but we work in a one-hour arrival window except for the first appointment of the day, which is 8:00-8:30am. arrival window. Our cleaning technicians will use their best efforts to arrive on schedule; however, traffic conditions, late cancellations, inclement weather, or other unforeseen circumstances may affect the scheduled time. If we are running behind or ahead of schedule, we will contact you with an updated arrival time.
Cancellation Policy
If you need to cancel a scheduled cleaning, kindly notify our office as soon as possible to avoid any charges.
Please note that a fee of 50% of the cleaning price will be charged for cancellations made less than 24 hours before the scheduled cleaning. Similarly, a charge for the full cleaning fee will be applied for cancelations made on the day of service.
If your cleaning is scheduled for the weekend or Monday, please request a cancellation by Friday, as our office is closed on weekends. Note: All cancellations will also cause the rate for your next cleaning to increase to the next level [example - if you are serviced weekly and you skip a service, you will have to pay the bi-weekly rate for your next cleaning, if you are serviced bi-weekly and you skip a service you will pay the o rate for your once a month rate on your next cleaning] Valid with all the services we offer. For rescheduling, please contact us as soon as possible. You can reach us at 904-667-2656
Payment Policy
Payment is due at the time of service. Your credit card on file will be charged after the cleaning is complete.
No Direct Hire
In order to provide our clients with the best possible service we spend a significant amount of time finding, screening, hiring, and training our staff. DNF Cleaning Service is proud to have an extremely low employee turnover rate for our industry standards. DNF Cleaning Service employees are not allowed to engage in a working relationship directly with any customer for 24 months after employment termination. Please help us maintain our success by not soliciting our employees for hire directly. If breached, a fee of $2,500 finder’s fee will be assessed if any client chooses to hire a cleaning technician employed by DNF Cleaning Service on an individual basis for private work.
Property Condition
If the correct information was not given, regarding size and condition of property we have the right to adjust the rates as needed or decline the job upon arrival. Clients will be notified of any rate changes before the services begin to approve the updated rate.
Cleaning Expectation
We cannot guarantee the results of blind and/ or baseboards cleaning. Excessive build up may require multiple visits or if blinds and/or baseboards are worn out the cleaning may not be the best. Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.
Declutter for Your Cleaner
Please pick up toys, junk mail, loose change, and whatever else found its way to your countertops. Additionally, please remove any pet messes (poop or pee) before your cleaner arrives. This allows your cleaner to focus on giving your house the thorough cleaning it deserves.
Privacy Policy
DNF Cleaning Service is committed to protecting your privacy. We collect personal information, such as your name, phone number, and email, to provide our services, including appointment reminders and promotions via SMS or email. Your data is stored securely and used only for communication and service improvement. We do not share your information with third parties without your consent, except as required by law.
Agreement Confirmation of DNF Cleaning Customer Guidelines
By submitting my contact verification details to DNF Cleaning Service, I confirm that I have read and agree to their Customer Guidelines in full. I understand that DNF Cleaning Service may send occasional text messages specifically for appointment reminders and promotions. By providing my phone number, I consent to receive SMS messages from DNF Cleaning Service. To opt-out, reply STOP at any time. Message and data rates may apply.